Terms & Conditions

Pay now

Prices and Payments

Accommodation charges are in £ sterling

We accept the following payments:

  • secure on-line payment on our web site with most major credit and debit cards, via Worldpay – the safest and most reliable way to pay
  • cheque (payable to “A/J Macdonald”)
  • direct bank transfer (details on request)

Following your booking enquiry, once the availability of accommodation, charge and any other conditions of rental has been discussed and offered, your booking will only be confirmed on your payment of the accommodation charge (deposit or full amount depending on circumstance).  If your booking has not been confirmed by receipt of this payment from you within 14 days of the offer of rental, your enquiry will lapse

Accommodation charges are payable either in 2 parts: a deposit of 20% and the balance no later than 2 calendar months before the start date of the rental period, or 1 single payment: if the rental period commences less than 2 calendar months from the date of the booking confirmation

To complete payments on our web site after the offer of rental has been made (of either deposit, balance or full accommodation charge), go to Book online now, click “Pay now”, and proceed to payment

You will receive acknowledgement of your booking confirmation and payment

Arrivals & Departures

Arrival time is not before 4pm on the Arrival Date

Departure time not after 10am on the Departure Date

Conditions of rental

Cancellation of booking: if the balance of the accommodation charge is not received when due the booking will be cancelled

Services: gas and electricity are supplied to the property. There is a telephone and broadband service at the property

Laundry: one set of bed linen (sheet, duvet and pillow cases) will be supplied per bed.  Towels are not included in the rental

Energy: guests are requested to conserve energy at all times, to keep and leave the property clean and tidy, not to move furniture, and not to overload drains

Pets: are permitted by prior arrangement only

Keys and access: one set of keys to the property will be available for collection from the key collection safe-box at the property

Insurance: all guests are responsible for the insurance of their own belongings at the property and for their own safe conduct at all times

Use: the property may be used only by the guests confirmed, for private temporary self catering accommodation purposes only, and for no purpose which may be a nuisance to any other proprietors or occupiers of premises in the neighbourhood or the public in general, or which may be injurious to amenity

Cancellation

You have the right to cancel within 14 days of your confirmation of booking, except when the rental period commences less than 2 calendar months from that date.  Should you cancel, subject to the aforementioned exception, your deposit payment will be refunded in full.

Customer Service

Any enquiries should be made to: A & J Macdonald (address for correspondence) 4 Upper Dean Terrace, Edinburgh EH4 1NU, UK

email: ja.macdonald@btinternet.com

telephone: 07775 954 481

Privacy policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights